Call Billing & Call Recording

Install the best telephony components in your company without hesitation.

Call Billing

FBS call billing system assists with recognizing the expense caused by calls and nonstop assessment assists with upgrading telecom usage. We guide you with investigating reports, so you can calculate the general expenses without delay. One of our prime motives falls in the enhancement of call costs by evaluating the costly call list with our call billing system. Call billing provides scope for saving undeniable charging reports for future reference as well as forestalls abuse of the phone and further develops efficiency.

FBS enhances uncompromising brands to treat our customers well, knowing their needs and expenditure. The Mitel MiVoice 3300 Hotel Package enables users to access the call billing system without a hurry. It is the perfect professional solution for communication and administrative tasks in hospitality and businesses offering guest management services. We utilize the efficiency of iCharge Enterprises, the foremost brand in call billing systems, with impeccable services in outgoing, incoming, internal, and tandem call tracking, unlimited multiple billing criteria, duration-based, capped, and fixed charges. Guest profile/VIP based billing, full bi-directional link to PMS and PBX, and full bi-directional link to Voicemail & HSIA are the main advancements.

The excellent performance of the Xtend call billing system provides you with a hustle free experience with call billing. We access to provide this market best service with assistance in local/STD/ISD and inter/intra office call reports; total expense reports with consumption analysis; a scope to view extensions handling the maximum number of calls; an automatic send of reports via e-mail; extension management with export to Excel/PDF/CSV; extensive options to search; and other amenities.

Call Recording

Call recording is a typical part of maintaining a fruitful business. For quite a long time, associations have been executing recording usefulness into their contact center innovation to drive improved results for both their brand and customers. FBS is responsible for our client’s interruption-free business thus we seek to provide the brand-new equipment facilities from Mitel MiVoice 3300. This high standard of maintaining hotel packages is the exact professional solution for communication and administrative tasks in hospitality and businesses.

We allied with MiVoice 3300 due to its business-friendly simplicity. In addition to its advanced performance, the MiVoice 3300 helps in call history, search and playback, live call monitoring, quality control and coaching tools, detailed call reports for recordings, detailed quality control reports, auto-backup and auto-archive, access recording from anywhere via web browser, bookmark, flag, notation of calls, silence or extract parts of any recording, and on-demand and pause recording for HIPAA and PCI compliance.